Frequently Asked Questions

Your Help Center

What areas do we serve?

Our service areas include but are not limited to Clarkston, Waterford, White Lake Lake Orion, Oxford, Davisburg, Ortonville, Auburn Hills, White Lake, Keego Harbor, Bloomfield Hills, Orchard Lake, Rochester Hills, Holly, Fenton, Grand Blanc, Metamora. Nominal delivery fees vary according to your area.

Can I rent a stake tent if I have an sprinkler system or septic?

Yes, clients who have who have sprinkler systems and septic and can use a stake tent. We ask you have sprinkler lines, heads and septic fields marked out prior to our arrival, as we are not responsible for damage to sprinkler lines, heads or underground pipes or tanks.

What time is delivery and pick up?

Delivery is typically 1-2 days prior to the event between 5-8 PM. Pick Up 1-2 days day after the event and is typically between 9AM-3PM. We will contact you the week of your event with your delivery date/time, since our delivery schedule changes frequently. Should you need same day delivery or have special timing requests, please contact us. We use call, text, or email to remind you of your appointments. Please avoid our $50 late charge, if you need additional time, contact the office in advance.

How do I prepare for my delivery and pick up?

Direct our crew to the set up area and have sprinkler lines marked. Tables, chairs and linens are dropped off by the tent.

We do not set up tables and chairs unless you purchased a Set Up Package which includes set up of tables and chairs, and break down at pick up.

Prepare items for pick up by removing debris and decorations. Fold tables and chairs prior to our arrival and have in one central location. A $50 charge will be taken from the deposit if this is not done.

What is the deposit for?

If you are charged a deposit, it holds the rental items for you by taking products out of our stock to ensure they are available for your event date. Deposit are refunded upon return of the items, providing they are in the same condition as rented. Any damaged or missing items are taken from the deposit. Additional charges will occur for items that are damaged or missing and are over the deposit amount. Deposits are refunded the day of return or within 7 business days.

How can I pay?

We accept all major credit cards. Our corporate clients may pay by check. We send estimates and invoices to your email via PayPal. You do not need to have a PayPal account to pay, simply click the Pay With Debit or Credit Card button at the bottom. You can also call the office and make credit card payments by phone. You may be asked to pay half of your balance at the time of invoice (this will hold your items and date) and the balance will be due a week before your event. Your balance must be paid in full by the due date in order to receive your delivery.

What is your policy for damaged or missing items?

Items rented should be returned in the same condition. You will be responsible for the cost of replacing any damaged, lost or missing items. Your order and payment is your confirmation of this agreement.

What is your cancellation policy?

Cancellations and refunds are not provided due to our limited rental season.